1 reviews | Active since Oct 2016

02 Aug 2017, 13:39

Nandos = HEADACHE!

<p>Im so dissapointed in the service of Nandos Southgate in the South of Johannesburg!</p> <p>I ordered a 1/2 chicken , burger meal & 1/4 chicken meal for delivery for a meeting with guests.</p> <p>I ordered the food at 11:40am on 02.08.2017</p> <p>I made it clear that the delivery guy HAD TO BRING CHANGE as I only have cash & explained our adress VERY CLEARLY to the lady taking the order.</p> <p>Well - food arrived 1.5hours later after i had to call numerous times enquiring WHERE our food was?</p> <p>Food arrived COLD .... the driver went to a different division & guess what - no change?</p> <p> </p> <p>ABSOLUTELY TERRIBLE NANDOS - NANDOS IN THE SOUTH IS GIVING ALL NANDOS A BAD NAME!</p> <p>I will definatly never order for a meeting again as I sat with egg on my face while hungry faces are looking at me becuase I insisted on ordering my "trusty" friend NANDOS :(</p>

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Replies (1)
Nando's
Nando's's reply02 Aug 2017, 18:51
Official

Dear Cindy

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)