Nandos has lost the plot!!!!!

On the 16th of March I placed an online order at Nando's Maponya Mall (paid for it via my bank account), i never received my order (Chicken strips & spicy rice R49+R25 delivery=R74). I proceeded to call the store on (011) ********** and I was transferred to (011) ********** where I spoke to Lucky who stated that the store was affected by Load shedding and couldn't process my order at the moment. He also asked if i wanted the meal to be delivered to me or if i wanted a refund, i said i wanted a refund as i no longer wanted the meal, he promised to call me two weeks ago and nothing. I'm highly disappointed at the service I've received from Nando's at this stage. Can someone call me ASAP as i want my money refunded back to me ASAP!