Nandos has just lost a regular customer

<p>I am a regular customer at Nandos Verulam ordering food from the franchise at least twice a week. I always order my food via telephone and then pick it up. My orders are usually always ready on time. Today i had the displeasure of having reached the restaurant after placing my order telephonically only to be told that i need to wait as they had no breast chicken in the oven. How can this be? Why wasnt i told this when i ordered? To make matters worse i had my one year old sitting and waiting in the car for this order. I was so displeased with this service that i requested a refund and took my business elsewhere. Nandos you guys have just a loyal customer.</p>