Nandos Ghosted

Ordered a full chicken with 2 side @17:39 on the Nandos website. Received confirmation “ Ola! Your order from BrackenHurst is in the kitchen & should be in your hands around 18:10. Order number 6578/356575. For queries: ***“

It’s now 20:15 and the order hasn’t arrived. This is very disappointing honestly. Well that will be my last order I make at Nandos.