KP
Kamzito P
1 reviews | Active since Jun 2014
19 May 2019, 18:42
NANDOS ELDORAIGNE A COMPLETE LET DOWN!
I am completely shocked at the terrible service from such a leading brand . I called to place an order for delivery. I receive an SMS saying order will be in my hands around 17.30. The time now is 18.40 .
Nandos Eldoraigne has never given such bad service. I call to get hold of them but no answer. I than go through to a very unhelpful consultant in the call center who tells me he doesnt know what I must do, maybe I must rather eat elsewhere.
SO YOUR OWN STAFF ARE READY TO REFER CLIENTS TO OTHER RESTAURANTS When they cant give you an answer.
My order number and ref was 1899. But I am at a loss for words as well as feeling let down by Nandos.
But perhaps i should rather take your staff members advice and eat elsewhere as your company does not want to assist.
I dont even know if i will get my order. I'm not banking on it.
Helpful (0)
Replies (3)0
Replies (3)KP
Kamzito P's updateReviewer Update
19 May 2019, 19:05Fyi
Order came through now at 19.03
Driver said he only received the instruction 1 hour ago however we ordered at 4pm.
The food is COLD AND CHICKEN Is basically dried out.
Does nandos not care about the quality of food anymore.
Your call center had no words and didnt know what to do.
For the sake of the driver I had to pay as I didnt want him to bear the brunt of such terrible service.
This was a waste of money for low quality food. But Nandos doesnt care...
They got their money. And the consumer sits with the bill for terrible food.
Thanks Nandos
Order came through now at 19.03
Driver said he only received the instruction 1 hour ago however we ordered at 4pm.
The food is COLD AND CHICKEN Is basically dried out.
Does nandos not care about the quality of food anymore.
Your call center had no words and didnt know what to do.
For the sake of the driver I had to pay as I didnt want him to bear the brunt of such terrible service.
This was a waste of money for low quality food. But Nandos doesnt care...
They got their money. And the consumer sits with the bill for terrible food.
Thanks Nandos
KP
Kamzito P's update19 May 2019, 19:05
Reviewer Update
Fyi
Order came through now at 19.03
Driver said he only received the instruction 1 hour ago however we ordered at 4pm.
The food is COLD AND CHICKEN Is basically dried out.
Does nandos not care about the quality of food anymore.
Your call center had no words and didnt know what to do.
For the sake of the driver I had to pay as I didnt want him to bear the brunt of such terrible service.
This was a waste of money for low quality food. But Nandos doesnt care...
They got their money. And the consumer sits with the bill for terrible food.
Thanks Nandos
Order came through now at 19.03
Driver said he only received the instruction 1 hour ago however we ordered at 4pm.
The food is COLD AND CHICKEN Is basically dried out.
Does nandos not care about the quality of food anymore.
Your call center had no words and didnt know what to do.
For the sake of the driver I had to pay as I didnt want him to bear the brunt of such terrible service.
This was a waste of money for low quality food. But Nandos doesnt care...
They got their money. And the consumer sits with the bill for terrible food.
Thanks Nandos
Nando's's replyOfficial
21 May 2019, 08:35 Dear Kamy ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply21 May 2019, 08:35
Official
Dear Kamy ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
KP
Kamzito P's updateReviewer Update
24 May 2019, 21:15Just want to let you know that there was no sense of redemption at all.
The manageress called me and really is in dire need of training to deal with conflict resolution.
She said that all she can do is say sorry. No explanation as to why the problem occurred. No possible recourse . I was told that her boss would contact me however its been 4 days and no call.
Just when you start to think maybe Nandos does care, they dont.
The manageress called me and really is in dire need of training to deal with conflict resolution.
She said that all she can do is say sorry. No explanation as to why the problem occurred. No possible recourse . I was told that her boss would contact me however its been 4 days and no call.
Just when you start to think maybe Nandos does care, they dont.
KP
Kamzito P's update24 May 2019, 21:15
Reviewer Update
Just want to let you know that there was no sense of redemption at all.
The manageress called me and really is in dire need of training to deal with conflict resolution.
She said that all she can do is say sorry. No explanation as to why the problem occurred. No possible recourse . I was told that her boss would contact me however its been 4 days and no call.
Just when you start to think maybe Nandos does care, they dont.
The manageress called me and really is in dire need of training to deal with conflict resolution.
She said that all she can do is say sorry. No explanation as to why the problem occurred. No possible recourse . I was told that her boss would contact me however its been 4 days and no call.
Just when you start to think maybe Nandos does care, they dont.