BT
Boitumelo T
1 reviews | Active since Nov 2013
13 Mar 2021, 07:52
Nandos eighth leg meal
Ordered a quarter chicken and side on 04 March, received my meal and to my horror- the quarter leg of chicken was missing the drumstick. This was reported to the Nando's hotline, TWICE, both times a replacement meal was promised to me. It is now 10 days later and I am having to report this again
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Nando's's replyOfficial
13 Mar 2021, 18:22 Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply13 Mar 2021, 18:22
Official
Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)