Nandos Durbanville Shocking performance.

Nandos are not serious about Customer Care & our experience. On Wednesaday 30 June i had witnessed the unprofessional amateur operation of Nandos in Durbanville.. I immediately emailed them on the customer care line & via there website "Get in Touch". I called them 3 days later about my email. The lady said she will call me back. (It did not happen) I then sent another 7 emails - no response. Today 1 week later, Thokom calls but she said she would call back last week. She asked me questions which were all in my email???? Go Figure. We waited 50 minutes for our food which was cold & over cooked & then i still did not get my full order that i paid for. There was no leadership & everybody was rattled. Eventually all the customers were standing up & gathering around. There was also no music playing & if they responded earlier then this CCTV footage could have been seen by the Franchise owner.