Nando's does not care about their customers

On Monday 20 September 2021, I did an online order for collection and paid for same. When I arrived at the store to collect my order the store was closed up tighter than a clam. On returning to my Office, I received a ohone call from someone telling me that the store was closed due to technical difficulties, but as soon as this was sorted out they would call me. This did not happen. I lodged a complaint on Tuesday at about 12 pm for which I received a SMS stating that they would contact me. CAS-598898-F8H6Q7. I was contacted and told that the matter would be escalated. customer care sent a SMS ref: CAS-58908-Q9D6SO at 12.37pm on Tuesday 21 September. On Thursday I phoned their customer care line and was told that a senior Manager would contact me - still nothing and today is Friday 24 September 2021, Food was Paid for, But I have received nothing except BS. I am now more than CLUCKING mad. in fact it is a word that rhimes with this. Worst customer care service I have ever had.