1 reviews | Active since Feb 2017
Nandos do not care....
Yesterday I reviewed nandos useless platform and following service... guess what they did?
They had a women call me... and rehash the SAME STUPID process that is causing me grief. So not only have they not bothered to just refund my money... they have for the third time said I need to prove that I’ve paid the money. ... their stupid platform cannot do simple reversals. They offer not compensation for the inconvenience caused, have stated that they will keep the money until I prove to them that the money has been taken out and simply wish to keep wasting my time calling me to explain the above...
I understand the English nandos... I’m saying it’s a useless service that disadvantages the customer. I do not have my money back, you also advised that you all don’t work on weekends... so you incorrectly process my order, tell me to call and cancel it myself, cannot refund me without a lengthy process and on top of that you will not do the refund until it suits you.
My colleagues and I ordered food at 1pm. We only had lunch passed 3 because of you....
I will keep doing this until I am compensated adequately for the inconveniences you caused me over this weekend, the numerous calls to yourselves and my bank and to my colleagues for making us wait on Friday.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity toimprove the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)