NANDO'S DELIVERY SERVICE BECOMING AS LAUGHABLE AS THEIR TV ADS

We placed our order and was told we would get deliver or ETA 19H:15 The delivery guy arrives late at 19H30 then to tell us, sorry his card machine is flat, which btw they need to check before they leave or just quickly charge it with the charger. So we phone and the manager gets ****ey over the phone and basically says, sorry nothing he can do. Now going past 8pm still no food, I speak to the manager and he says he is just warming up our food, like really warming up my fresh food I just paid a small fortune for. So I said I want freshly made food so he says ok. He phones me back around 20H30 saying he just looking for the driver now as he can't get hold of the driver. So I call Mr D place my order by them and get my MacDonalds delivered before 20H00. INow I get a call from NANDO'S manager saying delivery will be arriving now so I said sorry you didn't get back to me. He phones back and says delivery is there with your food, I asked for all this inconvenience is this for free? Baring in mind I already made the order smaller hoping it will go quicker. Manager rudely says yes for free and puts the phone down. We go to delivery guy and tell him and he gets on his bike and leaves, so I'm sure he enjoyed the food as this was past 9pm and they closed at 9pm. The company incharge of the delivering phoned to apologise and said they would report it too Nando's Head office.. Still waiting for the calls.