1 reviews | Active since Jul 2020
Nandos Customer Service is a joke
I got a 10% voucher which I used on my order and paid for before I collected the food. They were too busy to deliver at the time, so we collected it at the restaurant. They wouldn't give my order as apparently I still had 10% to pay after explaining numerous times that I had a voucher and even showed them I paid for the food. Eventually, I got fed up and paid for it. After receiving my slip which clearly indicated at the top "!!!PAID!!!" I filed a complaint online. The next morning I got a customer reference number and later that day around 18:00 I got a call. At the time I could not take the call so we scheduled to call for 10:00. I waited over an hour and no one phoned; after filing another complaint and emailing still no response from Nandos. This isn't very pleasant for me as I have always enjoyed their food however after an incident like this I am not happy with their service.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)