MM
Makoma M

1 reviews | Active since Jun 2018

22 Jun 2018, 19:55

Nandos Crown Mines-Worst service!

Nandos Crown Mines horrible deliver service - I guess they really mean 3rd times a charm...first order to deliver took 2 hours to get to my house, second order to deliver my husband had to go to the store and demand a new order which they refused to make waited another 1hr30 from when he got home waiting for the food and claimed a traffic cop held up the driver and today 1:50mins we waited, apparently he got lost but they sent a second driver and the food is cold wouldn’t you think they made a new order! The best part I live only 10mins away from the store.

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Replies (1)
Nando's
Nando's's reply23 Jun 2018, 12:28
Official

Dear Makoma ,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (excluding public holidays)