Nandos Costomer service is BAD not TCF whatsoever

Item: Nando's
Rating: 1
Author: Simz K

Nandos Rooihuiskraal doesn’t take their consumers seriously on Friday the 26th of July 2019 we had nothing but bad customer service 1st by the cashier “ 102 Mmabatho” she was on her moods and adding to that she processed a wrong order , asked her to rectify it and she told us she did . Then our order took 45 minutes which I understood as it was packed however what ****ed us off is getting home with our take always only to find our food is burnt and she never rectified the order. We call the complains line and they tell us they will get back to us and that took them 3 days to call us and the manager (Bruce) who called just now is just saying sorry next time you come buy we will give you a free buddy cold drink *** , we spent R321 and we couldn’t even eat that meal and you have a nerve to offer me a cold drink is that all you guys can do to keep a Costomer happy ? What happened to “TCF” . This is not ON!

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Replies (1)

Nando's's replyOfficial

29 Jul 2019, 19:35

Dear Simz,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's's reply29 Jul 2019, 19:35

Official