Nandos Corlett Drive

On the 6th December 2019, my team had a Christmas party - 14 people in total.

Firstly, there was a mix-up with the menu online (which my colleague can confirm) - for the Jumbo Platter (2 full chickens and 5 sides for R260.00). I called a number which was advertised on Google as Benmore. Only to find later that I spoke to someone in the Call Centre. I was clarifying the R260 "deal" to which the Consultant said yes to my questions. I hung up and confirmed with my colleague that we shall order two. I called back (thinking it is the Benmore branch) and assuming that I was speaking to the same Consultant - I proceeded to order two "Jumbo Platters" and at no point am I corrected and that Jumbo Platters is no longer on the menu.

The driver arrives and I find that only two chickens arrive and that there are two chickens missing. Since it is Jewish company, it closes at 17:30 and after much haggling with the Driver, I still tip him R10, I accept the food as our meeting starts at 16:30. We find that no chicken was in the bag and instead there were sides of corn that we had not ordered.

I call the number immediately to query that the chicken had NOT arrived in the bags. She said she would query it and get back to me but no one did.

The next day I drive to the Corlett Drive branch from which it was delivered from. I speak to a Manager called George. He does not hear my side of the story and immediately tells me his Driver of 5 years said that was for sure chickens in the bag. He starts accusing me of twisting the story and lying. I kept insisting that no chickens arrived, period. I was shocked and flabbergasted!! He says that he has cameras in the shop to back up his claim and he requested that I provide with camera footage that indeed the prove that NO chicken arrived in the bag. And all of this is happening in front of his customers - no discretion or respect whatsoever.. I have never fought for TWO chicken nor have been spoken to in this manner as a customer.

I inform him that I will be taking this further because he is not helping. He sends me the Area Manager's number called Warren. He was equally RUDE and insisted that he sees video footage for my "claims" I could NOT BELIEVE IT!!

FIVE days later - George and his Driver come and view the footage. They indeed see that there was no chickens in both bags. And instead he in front of our Facilities Supervisor says that they have to check their video footage because the shop might have packed the WRONG ORDER. Which tells me that GEORGE did not view his footage.

Warren and George wasted two hours of my time. I am a commision- earner which is lost revenue for me. My Facilities Supervisor's time. Petrol and airtime to resolve this issue.

My formal apology was exercised over Whatsapp with R500 as sincerity of apology. Warren himself says nothing.

My bill for this order was R534.00 PLUS R10 tip for the Driver.

I asked Warren and George to review this apology on 12 December and I will NOT accept R500 but they have not have responded to me till to this day.

Without customers you have no business. Disgusted!! Horrible!