Hellopeter
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1 reviews | Active since Jan 2017

17 May 2021, 19:42

Nandos Complaint Centre

Previous complaint from the 14/04/2021 below:

"I made a complaint to the call center on the 26/03/2021 about the portion size from the Corlett Drive branch.

I was told by the call center agent that I will receive feedback in 48 working hours. A week passed and no one contacted me. I called the complaint center last week and spoke to Henry who promised me that a manager would call me that day and no one contacted me. I have subsequently spoken to three more people this week who all promised me that the manager will contact as she is always busy on a call but no one has called me.

The portion sizes irritated me at first but not as much as the useless service from a complaint center. Not only do their staff lie but clearly so does the manager.

Complaining about a Complaint Center - how ironic. PATHETIC!!!"

To this day, this has still not been resolved.

I called again today and the call center agent said that she can't even see that a complaint has been logged on her system.

I want a manager at the complaints center to please call me now - clearly you guys have no clue what you are doing.

0
Replies (1)
Nando's
Nando's's reply18 May 2021, 10:52
Official
 Dear Jake,  There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.  We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.  We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.  PERi-PERily yours,  The Nando's customer care team  Customer care:             *** Operating hours:           Monday – Sunday, 9am – 10pm (including public holidays)