RP
Ricardo P
1 reviews | Active since Dec 2015
09 Nov 2019, 07:33
Nando’s chilli lane sends me to bed hungry.
Yesterday I went and purchased supper from the nando’s in chilli lane. I ordered a quarter chicken and chips, leg piece with extra sauce. When I got home the chicken was so dry like it got cooked without sauce. Then I also ordered a full portion of livers and a roll with a medium spicy rice on the side. My portion of livers was less than a small portion it literally had about 5 livers in and didn’t even take up a quarter of it’s container. I then called to complain and the phone was not answered. My wife was very disappointed in her dry chicken and I went to sleep hungry because I only got 20% of what I ordered.
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Nando's's replyOfficial
09 Nov 2019, 19:46Dear Ricardo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply09 Nov 2019, 19:46
Official
Dear Ricardo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)