TK
Thato K

1 reviews | Active since Mar 2018

02 Mar 2018, 12:42

Nandos Chilli Lane rudeness

I was just at Nandos Chilli Lane. After ordering my grills chicken salad, I left to go to another shop. When I came back, I stood to collect my order. The tall lady wearing a grey jersey who was packing orders blatantly ignored me for a good ten minutes till I went to sit down. She still ignored my salad which was ready for another 10 minutes. Until I got up again. Only then did she provide my salad which was sitting there the entire time. I’m not impressed.

0
Replies (2)
Nando's
Nando's's reply02 Mar 2018, 14:31
Official

Dear Thato

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)

Nando's
Nando's's reply02 Mar 2018, 14:32
Official

Dear Thato

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)