1 reviews | Active since Jun 2012
Nando's Chill Lane Pathetic delivery service!!!!
I ordered a delivery order 1285. Received an sms stating that food would be delivered around 12h25. The delivery guy arrived at 12h50. Pathetic service!!!!. We consumers pay R25 for delivery, which is far more expensive than Uber Eats & Mr Delivery and still Nando's cannot deliver on time. The food arrives luke warm. I refused to pay for the meal and told the delivery guy he can take it right back to his manager. I always have issues with Nando's Chill Lane, either they forget to bring the butter with the meal ordered or they are forever late with delivery. Had a chat with the delivery guy, it turns out that management at Nando's does not want to employ more drivers even though they are full aware of their busy schedule and peak periods. When one calls to complain to the manager all they do is apologies and make an excuse that they are busy but never do anything to compensate for the late delivery of which we consumers pay R25. Nando's seriously needs a jacking up when it comes to their logistics!!! They are expensive on their delivery charges and are always late with delivery.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)