Nando's Chatsworth - 2 Hours Late

Yesterday evening at 18:20 I placed an order with the Nando's Chatsworth branch online system for delivery. I received an sms confirming that my order would be delivered at 19:10. After numerous calls to the call centre and call centre manager - the order arrived at about 21:00. This after my family and I had eaten and were preparing to go to bed. The call centre advised that they caught no get ahold of anyone from the branch nor the Manager. We refused delivery of the late meal and was contacted the following day by the driver (Not even the Manager, who was apparently standing next to him) confirming that the refund would be processed. We got no apology from the Manager, Night Shift or Day Shift. This is the level of customer service the Nanado's stores has - this is not the first instance nor the first store that we have received poor service from.