JE
Johan E
1 reviews | Active since Sept 2017
02 Dec 2019, 08:40
Nando's Cape Gate - BAD food
Ordered full chicken with 2 wedges as sides from Nando's Cape Gate through MrD. Delivery service was good, but the food was the worst ever. The chicken was burnt to a crisp; the skin was pitch black and flaked off the chicken, and the meat was dry and stringy as if over microwaved. Even the wedges were dry and crumbly like reheated oven chips. The whole lot was inedible and went straight to the dustbin. I have photos which I wish I could publish on this site. I do not know how a takeout Restaurant can allow food like this to leave their store.
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Replies (2)
Nando's's replyOfficial
02 Dec 2019, 11:52Dear Johan Van Eck
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply02 Dec 2019, 11:52
Official
Dear Johan Van Eck
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
JE
Johan E's updateReviewer Update
05 Dec 2019, 10:20Thanks. The Restaurant came back to me and replaced the meal the next day. I suggest QC is improved so that meals like this do not go out on delivery.
JE
Johan E's update05 Dec 2019, 10:20
Reviewer Update
Thanks. The Restaurant came back to me and replaced the meal the next day. I suggest QC is improved so that meals like this do not go out on delivery.