TR
Tiana R

1 reviews | Active since Jul 2016

29 Aug 2017, 18:52

Nandos burgers uncooked

On Friday the 18th of August I had ordered 5 burgers at the mall at reds nandos. When we got home the burgers where uncooked and a waste of purchase leave alone waste of fuel to drive out of my way to stop at this store. All 5 of the burgers was so bad that we couldn't even bite or chew the chicken. Our meals was given to the dogs and because of our personal circumstances of that weekend to follow we didn't have time to return to the store the following day. This is the second complaint about the same story and nothing has been done. A previous person had contacted me and said that there is nothing he can do cause they require proof of the food before refunding me but he would log a formal complaint and the store will get back to me. Up till date , there has been no communication from this store and I find it quite sad that we have to waste money on food that we assumed would have been good.

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Replies (2)
Nando's
Nando's's reply30 Aug 2017, 13:50
Official

Dear Niki Reddy

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)

Nando's
Nando's's reply30 Aug 2017, 13:50
Official

Dear Niki Reddy

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)