RA
Rizqa A

1 reviews | Active since Aug 2018

06 Aug 2018, 20:07

Nando's broken promises!

Nando's promise. They believe that nothing is more important than keeping a promise. The Escudo is a symbol of their promise to give you the excellent flavour and quality that you expect from Nando's.

Tonight that promise was broken! we ordered quarter chicken and chips meals to be delivered. The chicken was burnt and drenched in extra sauce to hide the fact. R200 later we were only sorely disappointed and left with the taste of burnt chicken in our mouths. Very disappointing experience from Nandos

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Replies (1)
Nando's
Nando's's reply07 Aug 2018, 13:18
Official

Good day Rizqa

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)