1 reviews | Active since Jul 2015
NANDOS BRACKENFELL BAD CUSTORMER SERVICE
I bought 2 quarter chickens. One breast part & the leg part.<br> The cashier only ringed one meal. When we were served my friend did not have a meal. <br> I asked the cashier what should I do as I paid via debit card. I advised her that i cant swipe twice as the transcation carries charges. She called her superviser Abeeda Peterson. However she advised that they can only prepare another meal but we need to pay. It will not be fare to the store to give us a meal for free. W e did not say we want a meal for free. I felt insulted because no one raised anything about getting a meal for free. <br> She did not appologise. Istead they wanted to refund me my money without the charges that I incurred. I asked them what about the charges that I incurred with that transaction, i refused to taked the money without the charges. We had to buy another meal and we used cash. All in all my money was left at Nandos Brackenfell. As the customer I'm the one who must be worse off because of few rands rather than giving me the Money for charges. IT WAS AS IF IT WAS MY FAULT.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)