1 reviews | Active since Mar 2020
Nandos Boskruin - Terrible service
Food was due to arrive at 10:50, we live 3 kms from the Boskruin Village store from which we ordered. After 20 minutes later we look at the app and we could see that the driver Lucky had gone 15km away to Ferndale.
We called to find out whats going on, Christina from the Boskruin store said he was on the way (with no explanation to why he was already 30 minutes late) when she was told that is not true because we can track him and he was no where close nor moving towards us she said she would call us back in 5 minutes with an update.
She called back to ask if we had recieved our food, when we said no and asked what happened she said she hadn't called him. When asked why she said she was busy and wanted to see with us first, which is not what she promised.
50 minutes later we said we will not recieve the food as it would be cold and have arrangements to leave the house. We paid with Vodabucks and were told that we can not recieve that back and would not be issued a Nandos voucher for the same value because they did not know if they can do that. So basically we are told to accept cold food that is 50 minutes later and made over an hour ago because of Nandos incompetence or lose our Vodabucks.
The driver arrived 5 minutes later, saying he is sorry because he was stuck even tho the tracking on app showed him moving and when asked why he went to Ferndale first (which there is a Nandos on Malibongwe) instead of coming to us 3 km away he didn't say anything.
I told him to take it back because I will not pay for cold food that is nearly an hour late because Nandos doesn't know how to treat its customers.
We were phoned not long after he left from the Boskruin store to say we must call anytime we want food and they will make it, no guarantees given by them. When we asked how can we rely on that they said they will write it down, giving us no assurances and given the service recieved thus far I can't believe anyone is going to do anything about it.
As a loyal customer of the store since they opened its disappointing that I am left with no food and the lose of my Vodabucks with no formal resolution from Nandos for their incompetence, only the store saying they'll write it down that we can place the order again without paying sometime in the future, which I find highly unprofessional and unsatisfying.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)