Nando's bad service

Unacceptable service ever!!!

I placed my order on the 20/08/2025 around 18h22 on the Nando’s App, order number: 8176/ST***9, estimated time: 19h10. A call from the driver came in at 18h43 requesting direction to my house, I gave directions without any issues, I was shocked to hear from my nephew that there is someone outside for delivery( no call made prior, no alert whatsoever) I accepted the order at 19h23, paid for it and noticed that my order was incomplete(No rolls). I called the store at 19h28 to inform that my order is incomplete, the phone was answered in an unprofessional manner by some lady I didn’t even get the name, she then handed the phone to a gentleman that I didn’t get his name too, he apologized and promised that my rolls will be delivered soon, an hour later(20h27) I called the store again, same guy answered the phone, he told me that the driver has too many orders, he left the store already with my rolls and the driver will deliver soon.

To this day I’m writing this review, I did not receive my rolls, no calls received from the store, no refund made for the missing rolls, no communication from the store or driver.

This ruined my evening and left a bitter taste of regret, I should’ve taken my family out to a restaurant that understand customer service and honour their customers. I would not recommend Nando’s Sam Ntuli Drive to my worst enemy. No phone etiquette, No customer service, No ethics and not even remorseful on their mistakes.

May I have my money back for the rolls I paid for but not received, I had to buy bread to make sure that my family is fed.