pvdm
portia van der merwe

1 reviews | Active since May 2016

27 May 2016, 11:03

NANDOS @THE BOULDERS IS LOUSY

<p>on the 26 may </p> <p>my partner and i experienced the worst service we ever got from NANDOS.</p> <p>the order was wrong they took time to bring our food and we didnt get proper cutlery we had to asked from the other waitress .than we waited for your drink only to find out it was wrong they gave us hot chocoltae pudding not hot chocolate .I asked to see the cashier so she can fix the error she made, she came with a attitude saying Nandos doesnt sell hot chocolate they sell only chilli hot chocolate.she took the slip and left and made comment inZulu saying we are a problem.they hot chocolate came finaly but without s****s we asked for s****s she brings us plastic dessert s****s I asked to see the manager the waiter said his not here we asked a diffrent waitress and she called him he took his own time to come.The manager "Lawrence" we explained to him what happened he offered us a salad instead of a apology. I am realy dissappointed in the people that work there its closest to home thats why we decided to go there it was my first and last .I would rather drive to rosebank nandos or sandton than go to the boulders ever again..................terrible most *** service.</p>

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Replies (1)
Nando's
Nando's's reply28 May 2016, 10:32
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.


We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,


The Nando's customer care team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)