RM
Rose M

1 reviews | Active since Feb 2012

26 Dec 2020, 22:37

Nandos Atteridgeville, terrible service

I received terrible service from the manager at Nandos Atteridgeville, extremely rude and entitled bitter man, he asked us to move on the queue to observe COVID-19 protocols which we gladly obliged, then he asked us to move again and again then after telling him there is no reason to move us for the third time he proceeded to tell that the store is his and he will move us as he wishes if I am not happy I can go buy from another store, then he kept telling the cashier loudly that he will not serve me while his staff and other customers where listening, to make matters worse I bought a meal with a full chicken and two sides only to get home and discover that 1 side was missing, terrible experience, never expe ted such treatment from Nandos, nogal from a manager, dissapointed!!!

0
Replies (1)
Nando's
Nando's's reply27 Dec 2020, 12:14
Official
Dear Rose,

 There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer Care:             ***Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)