EL
Ella L

1 reviews | Active since May 2021

27 Jul 2021, 13:01

Nandos at it again

Nandos at it again. A few months ago I had issues with them and I have issues again. Ordered my food telephonically, firstly, the person i was speaking to was to was not friendly and patient. When I got home after fetching my order, the 2 wraps i ordered for the kids were hot instead of lemon and herb (so, the kids could not eat them and I cant eat spicy things, so we were forced to throw them away). The 2 quarter chickens were also hot instead of lemon and herb and the rice was by burnt. I spent almost 300 bucks for nothing. Nandos really hates me

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Replies (1)
Nando's
Nando's's reply27 Jul 2021, 19:13
Official
 Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holiday