CW
Curt W
1 reviews | Active since Feb 2018
31 Jul 2019, 11:21
"Nandos are chicken" when it comes to customer care.
so my son in law goes to Hatfield Nandos and purchase 3 x 1/4 chicken and chips on 28 July 2019.Upon his arrival with the meals i was surprised at what i found in the 1 meal sold as 1/4 chicken.A drumstick with a slight piece of chicken on it.Nothing in comparison to what the other 1/4 s looked like,and lo and behold since i dont do extra hot this 1 was for me.Disgusted in what i was faced with,being famished and everything i immediately took some comparison pics to send of to Nandos the following day.I mailed the pics on July 29.On Tuesday 30 i called the Nandos customer care line and asked them what the turnaround time was after logging a complaint?The lady at the other end says to me it is 24-48 hours.i then requested that the area mngr contact me in this regard or alternatively could i speak to the manager at Head office.she says it is not allowed that customers contact the mngr on duty directly,whereby i then request the cell number of the area mngr.That too i was informed is not allowed.Ok np.I then ask could the area mngr then contact me?Nope she says.No can do.Wow!thats customer care for you right there.Well its July 31 2019 11:40 am and i had no correspondence from Nandos to date.
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Replies (4)
Nando's's replyOfficial
31 Jul 2019, 17:22Dear Curt Williams
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Regards
Nando's's reply31 Jul 2019, 17:22
Official
Dear Curt Williams
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Regards
CW
Curt W's updateReviewer Update
02 Aug 2019, 14:07yeah and thats about all Nandos does.Apology after apology.Not taking into account what we as consumers have to contend with on a daily basis to get what one pays for.So after another complaint logged at your customer care mail yesterday i eventually get a call from the manageress at Hatfield Nandos in Pta.Again very apologetic about the entire incident,attempting eventually to patronize me by wanting to offer me a replacement 1/4 chicken and chip meal,instead of informing me as to how the matter was resolved inhouse with staff so as for the incident not to repeat itself.Really!?i said to her you really expect me to drive all the way from the east to the west of Pta for a R35 meal?My petrol that i will use with my vehicle would cost more than the meal itself.The store messes up and i have to pay(indirectly)by means of time and petrol,of which time is of utmost importance to me.She could not come up with a better way of compensating me for the inconvenience already caused by the said Hatfield store,whereby i said to her I will proceed in publicing the pics taken of the comparisons in the the 1/4 chicken portions sold at that store,as i will get more value and joy out of this by exposing them/Nandos Hatfield to the general public out there and see how many patrons she will be losing with this excercise.I have already started going viral yesterday evening,but was pressed for time as i had appointments later.So this evening "watch this space" i will start posting on FB to all surrounding Pretoria areas within close proximity to your Nandos Hatfield store.I requested a senior mngr from your branch or respectively the area manager to contact me,not a store manager/ess that has no clue in resolving issues to contact me,but up until today,4 days later either had the decency to do so.Stop robbing cash strapped peolpe in todays day with inferior quality and service and expect them to not say anything.Hence i still stick to my heading title..."Nandos are chicken"
CW
Curt W's update02 Aug 2019, 14:07
Reviewer Update
yeah and thats about all Nandos does.Apology after apology.Not taking into account what we as consumers have to contend with on a daily basis to get what one pays for.So after another complaint logged at your customer care mail yesterday i eventually get a call from the manageress at Hatfield Nandos in Pta.Again very apologetic about the entire incident,attempting eventually to patronize me by wanting to offer me a replacement 1/4 chicken and chip meal,instead of informing me as to how the matter was resolved inhouse with staff so as for the incident not to repeat itself.Really!?i said to her you really expect me to drive all the way from the east to the west of Pta for a R35 meal?My petrol that i will use with my vehicle would cost more than the meal itself.The store messes up and i have to pay(indirectly)by means of time and petrol,of which time is of utmost importance to me.She could not come up with a better way of compensating me for the inconvenience already caused by the said Hatfield store,whereby i said to her I will proceed in publicing the pics taken of the comparisons in the the 1/4 chicken portions sold at that store,as i will get more value and joy out of this by exposing them/Nandos Hatfield to the general public out there and see how many patrons she will be losing with this excercise.I have already started going viral yesterday evening,but was pressed for time as i had appointments later.So this evening "watch this space" i will start posting on FB to all surrounding Pretoria areas within close proximity to your Nandos Hatfield store.I requested a senior mngr from your branch or respectively the area manager to contact me,not a store manager/ess that has no clue in resolving issues to contact me,but up until today,4 days later either had the decency to do so.Stop robbing cash strapped peolpe in todays day with inferior quality and service and expect them to not say anything.Hence i still stick to my heading title..."Nandos are chicken"
CW
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Curt W's updateReviewer Update
02 Aug 2019, 14:09IMG_***.jpg 3.31 MB
IMG_***.jpg 3.14 MB
CW
Curt W's update02 Aug 2019, 14:09
Reviewer Update
IMG_***.jpg 3.31 MB
IMG_***.jpg 3.14 MB
CW
IMG_***.jpg 3.31 MB
IMG_***.jpg 3.08 MB
Curt W's updateReviewer Update
02 Aug 2019, 14:10IMG_***.jpg 3.31 MB
IMG_***.jpg 3.08 MB
CW
Curt W's update02 Aug 2019, 14:10
Reviewer Update
IMG_***.jpg 3.31 MB
IMG_***.jpg 3.08 MB