Nando's Arbour Crossing Burnt to Bitter

Decided to have supper at Nando's Arbour Crossing on Friday the 23th of December, we placed an order for a full chicken with 2 sides meal, we requested for well done...sadly when we got home, it was not well done, it was well burnt, burnt to bitter. U couldn't eat it, I sent Nando's a post on Facebook messenger with pics n the slip, still awaiting their customer care to contact me, I left a review on Google, still nothing. Guess they don't give a damn about customer service. Thanks Nando's for showing how much you value your customers, we just another customer, when one goes another will come.