Nandos appp doesnt work

Yesterday afternoon i downloaded the new Nandos app. I placed my order for delivery , waited for more than 1h30 minutes and no food arrived, called your chirp line and was told that there is an issue with your system since 13h00 that day . Why would you not pull the app or have a notice that the app is not working? clearly the only part that seemed to work fine was the part of your app that took my money from my account. i was told by your consultant that i can do the following: go and pick up the order myself... clearly i wanted to get into my car that day and do it myself.. why would i need to order on an app and expect someone to drop off my food, which i pay an extra cost for... guess it was my stupidity for thinking that was the point of an app... silly me ... and also that if i wanted a refund i should wait for someone to contact me within 48 hours and then advise on how long it takes for me to get my money back... so clearly its ok to take my money immediately but maybe i will get my money back in another week or so.. or when you decide i should get it back... why is your system issue and lack of communication my problem???? i am sure someone at Nandos could have taken the time to do something about this not working... putting a notice on the app that it is currently unavailable seems like a lot of work maybe?? i was a big supporter of Nandos and always defended all the comments that people would make, but guess i will just become another member of that hoard of people that think Nandos are a *******... Nandos will never get another cent from me.. i am sure you dont care since my money doesnt make a difference to a big corporate like you... i dont want anyone to call me and try and explain the pathetic service received or give me an excuse ... i have lost all respect for your company and can understand why so many people complain about Nandos. no wonder so many stores are closing down... #dontexpecttogetmymoneyback, #loyalcustomerlost