NM
Nomsa M
1 reviews | Active since Jun 2012
14 Dec 2018, 14:28
Nandos appalling and disgusting service
I waited for my order number 9103/169090 for 2 hours from Nandos Pretorius street, Pretoria, after I was told that the order will take 45 minutes. By the time the food finally arrived 2 hours later , the food was cold, soft drink extremely hot and the wedges were mashed potatoes. Trying to find out how far the order was, was also a painful experience the consultants kept on telling me to phone the Pretorius street and when I phoned no one was answering the phone.
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Nando's's replyOfficial
14 Dec 2018, 16:05 Dear Nomsa,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply14 Dec 2018, 16:05
Official
Dear Nomsa,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
NM
Nomsa M's updateReviewer Update
20 Dec 2018, 11:16Nandos did not call me back and they still have not addressed my issues. So, not only is their service appalling, their employees who are suppose to address customers complain are also trained to provide a disgusting service.
NM
Nomsa M's update20 Dec 2018, 11:16
Reviewer Update
Nandos did not call me back and they still have not addressed my issues. So, not only is their service appalling, their employees who are suppose to address customers complain are also trained to provide a disgusting service.