Nandos App Order Issue

I recently used the Nandos app for the first time to place an order, and I’m really disappointed with the experience. After placing my order and receiving a collection time, I arrived at the restaurant, only to find out that my order wasn’t showing up in their system. The cashier checked multiple times, and after 10 minutes, I was told that my order didn’t go through because it included an item they didn’t have in stock.

What’s frustrating is that the app allowed me to complete the entire process, including payment, without any issues being flagged. I even showed proof of payment, but this only caused further delays. I ended up waiting for almost 1.5 hours while watching other customers come and go.

This was my first time ordering from the Nandos app, and I certainly didn’t expect this level of inconvenience. Very disappointing experience overall.