NANDOS A NONO

Nandos as a franchise is amazing but for the past 6+ months I am not pleased. On multiple occasions we have experienced the worst customer service not only that but the food quality is horrible. On several accounts my order was wrong, on several accounts my meat was not properly cooked. They sometimes refuse to give me sauces.I placed an order online yesterday and drove all the way to the store only to find that their card machines weren't working, they didn't even have the common decency to call. Today I wanted to place an order telephonically because of what happened yesterday pressed option 1 and the guy said I must call again and press option 2 to place the order directly to the store...A lady called Busi answered the phone and told me how " she has nothing to do with card machines and how she doesnt take phone orders" when asking for her name she just said her name was Busi and who asking for her surname she acted like the telephone line was breaking. on several accounts I've lodged complaints on twitter, their complaints line and on multiple accounts all I get is a "sorry" from the store manager and nothing is actually done, there are no changes. its hard being a loyal customer because even when you give them a 100th chance you get bitten in the bum. They really take advantage of people who (sorry to say)a ctually pay their salary. You walk in with a smile they treat you like you have wronged them. Moral of this review, STOP BUYING FOOD FROM NANDOS