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Palesa M

1 reviews | Active since Oct 2019

02 Aug 2022, 09:18

Nando's

Good day,

I got the most horrible service yesterday at Nando's Gold reef city we got there at 21:30 and the cashier told us we can't sit in because they are closing in the 25min. Ok and we understood that but a white lady purchased just after us she was never told that and she sat and ate her meal (black on black service is the worst) then to top all that off we ordered quarter legs and no one informed us that they dont have it we received chicken breast and we ordered pineapple mojito and they gave us cranberry ****tails which was also what we didn't want, no one bothered to tell us prior that they have all that we ordered but they used their own discretion on what we should eat , we didn't receive no serviette and their peri peri sachets. They really wanted to knock off.

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Replies (1)
Nando's
Nando's's reply02 Aug 2022, 13:20
Official
 Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holiday