Hellopeter
Share Your Experience
NZ
Nosipho Z

1 reviews | Active since Apr 2018

13 Mar 2021, 12:24

Nandos

I have never received such bad service before in my life... I went to Nando’s in mall at Reds while on the drive through I mistakenly passed the ordering box and went to the payment window. The lady by Maria Xaba said we cannot order there I apologised and asked to order when I was about to order food she said just wait let me help someone else cos you have passed I kept quite and when she was about to take my order she shook her head and rolled her eyes and said “what do you want to buy” I gave her my order and she made me repeat myself for over 10 times and busy shaking her head and rolling her eyes, I then asked to see the manager and when Maria was calling her manager she was busy making noise behind. The manager came and apologised and just asked for my order I felt that was really not the service I want I am very disappointed with Nando’s staff

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Replies (1)
Nando's
Nando's's reply14 Mar 2021, 16:11
Official
 Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care:              **********Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)