Nandos

7429/267458 online order reference. I placed an order on the 31/07/2019 for starter livers & roll + 1/4 chicken & any sides + peri-peri wedges, my order was to be delivered after 50 minutes. I waited an hour passed no delivery decided to add 30 minutes but still no delivery. I called the Florida store 3 times and the number was not working, I had to call customer service and I was transferred to the store.manager whi advised that the driver just left the store and they also had a problem with the livers, they had to be returned and they were waiting for stock, she apologised. The driver areived after 30 minutes but to my surprise the order was incomplete ... there was no chiccken. I lodged a complaint on talktonandos.co.za and received a call the following day 01/08 my complaint was noted and it was sent to the store, they should reply withing 24-48 hours and till rhis day I have not heard anything from the store. On the 06/08 I sent another complaint on their website I received a missed call from them no sms sent or voicemail. I am extremely unhappy about this service is either the deluvery is late as this is the second time I had to call to find out where my food is or if the drivef is lost and ther Florida number does not work as you need to call customer service in order to speak to someone. Kkndly resolve this for me. Does customer service check if the complaint was resolved after they send it to the store?