Nandos

A few weeks ago my husband and I decided to order nandos as it was the month of Ramadan and we wanted a decent take away we decided to place a order ,we called nandos call center who couldn't assist me with a special request and I was told to dial the same number but choose a diffrent option thus option took me directly to nandos belgravia who had me place the whole order only to tell Eish we don't have a driver here I don't see him I put the phone down and called the call center again and just placed the order the order came cold ,no extra sauce and the wrong portion of chicken ,there was so little chips I'm not sure how they can call it a family meal ,the coleslaw box looks like it was smashed and the was hardly any coleslaw in it ,the chicken which my husband can vouch for wad tuff as if it was left over night I then sent a email saying I have a complaint and if they can communicate with me via email as I work a full time job from 8 till 5 every day including Saturdays ,a guy muneeb sent a email twice not even asking what's going on and I sent a lady email saying they can call me now as I was free and since a week ago after calling the call center again I have not received any sort of communication via email ,r300 for food that was really terrible and the lack of customer service it's terrible