Nando’s

So went to Nandos Strand. Ordered my full chicken and rice meal take away. Standing in waiting area I wanted some butter with my meal and I noticed the butter on the counter. Nowhere in the shop it indicates customer waiting area or customer no go area. So I proceeded to take 2 small butters whilst waiting for my food and all hell broke loose. First the waiter gives me a mouth full about taking the butter and said that it is only for meals that includes a roll. I then politely said that I take 2 butters for my rice and I was again very rudely told I am not allowed too. So they called the manager and the situation went from bad to worse. As she also persisted that it is not alowed to have butter with a meal that doesn’t include a roll. Very rudely and disgusting attitude from the manager and waiter who didn’t even serve me. So I only asked 1 question and it was where it indicates anywhere that customers are not allowed beyond this point. The waiter arrogantly asked why the next customer was sitting on the waiting chairs. That I believe is their choice. The table or counter in the middle of the order and serving area is supposed to be the boundary for customers not pass. Again no sign boards or any indication. How the …… am I supposed to know this. I requested to reverse the transaction and that couldn’t even be done. It is absolutely shocking that something so small like 2 butters and call it R 300 meal for 1 turns in to a catastrophic disaster like this. I realy thought Nandos has got it. But agin the people are absolutely shocking. F……. Im livid and very disappointed, upset and disgusted withe the way they handled this. If I was wrong they could have approached it in a totally different more professional manner.