Nando-Umhlanga Crescent-Worst staff and service

Good Day, As usual that i normally do, i went to Nandos at the umhlange cresent, Which is a fairly new branch, I did make a order for myself and my partner (Slips Still with me), The lady at the counter took about 10min to check my slip about 6 times and count the change she gave me from a R200 note, I asked her is this the service she gives to all customers, She just looked at me. So i get to my table sit down, Look at my slip, Realise oh wow she didnt add the garlic roll i told her about, Go back to the cashier she tells me oooooh i forgot, It will cost you R14.50, So fine i pay it, I ask once again is this the service you give your customers?? She just looks at me. So all the staff go to the cashier at this point while i walk to my table to wait for my food and they have a chat about what happened. So the food then arrives, But no garlic roll, I ask the lady who is serving us for it, She says it will be about 5minutes now. Why would you bring out my food to get cold with no roll?????? fail to understand that. There was also a gentleman next to my table who tipped the lady that cleaned his table with R10, As soon as he walked out, She showed it to all of them and they had a massvie laught about it. I am so SHOCKED that staff in nandos can behave this way and provide this type of service, Who ever owns this franchise i feel bad for them because i am never going back there and i will never reccomend anyone to go there from the 800 seater call centre down the road from them. Good luck to Galitos now because they will be getting all out busines!!!!