dP
dillon P

1 reviews | Active since Mar 2009

09 Mar 2015, 19:19

Nando's not child friendly

We often eat out as a family. We are a family of 4,we have 2 kids. A 4 year old and a 13 month old. When we eat out our 4 year old eats a MacDonalds happy meal and all restaurants allows him to do so as the wife and I order from the restaurant we visit. All restaurants accommodates us including Nandos blackheath where we had eaten on many occasions...until the past Sunday. We walked in as normal with my sons MacDonalds and we sat to order, we were told that the child couldn't eat his MacDonalds there. We mentioned that we have come in before and it was not a problem previously. We were asked to leave. I think they may have been too busy so they could afford to lose us. We immediately drove to another Nando's and they gladly accommodated us. If this is how all the new Nando's concept stores are going to treat their regular patrons then I rather go to another restaurant or not support specific Nando's stores. I don't understand how it can be allowed sometimes and then not be allowed at the very same store when they are busy. You can draw your own conclusion.

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Replies (1)
Nando's
Nando's's reply10 Mar 2015, 12:21
Official
Hello dillonpi,

Thank you for taking the time out to correspond with us. We appreciate your feedback and do apologise for the manner in which you were dealt with.

Please note that our Stores do have signage up that informs customers that food purchased outside of the Nandos Stores cannot be consumed in our Stores.

This has been reiterated with the Stores and will no longer be allowed.

Once again our apologies for the inconvenienced caused.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***