CS
Callyn S

1 reviews | Active since Nov 2015

04 Dec 2015, 11:10

Nando`s is a *******!

You would think that the plastic knife, fork, serviettes, salt and nandos sauce would come standard when you order a burger and chicken strips & rice. <br> When I asked for nandos packet sauce & tomato sauce, the response was no because its against Nando`s policy to give it to us packet sauce without ordering chips, after fighting with them twice in two weeks about it because honestly I have never heard such ******* in my life, (surely if a customer wants extra packet sauce who is willing to pay for it, they should get it) (The price you pay for a cheese burger, surely they could throw a packet sauce in for you)<br> I decide to order chips the third time so I can get the nandos sauce, but to my surprise (NOT), they deliver with no packet sauces. I phone to complain again, the manager Moses says \its head office`s instruction and there is no point in fighting about it"well that's great management Moses"

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Replies (1)
Nando's
Nando's's reply04 Dec 2015, 16:46
Official
Hello Callyn,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)