1 reviews | Active since May 2016

07 Mar 2017, 11:08

Nando's dont care

<p>I bought Nando's lunch for18 staff members last Friday. One staff member had an allergy to chicken so I ordered a vegetarian and asked specifically for Avo & feta. When phoning in with my order I asked the lady to confirm that they have Avo she did and said she has Avo. When the person who has an allegy to chicken had a bight of his wrap he found out that it had chicken in it. He was therefore ill for the day. On phoning Nando's customer care they arranged that I should pick up another one at my leisure from the Midway Mews store in Midrand. This is not what I call customer service. They could of ****ed someone??? Hence I have not gone back to pick up another disaster. Be careful out there .....</p>

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Replies (1)
Nando's
Nando's's reply07 Mar 2017, 18:39
Official

Dear Norah

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)