Nando rude behavior

Went to nando carnival mall, worse experience, it was loadshedding, store was packed ordered my food on heritage day, while no tables for customers to sit the staff was sitting down eating for an hour, we had to clean our own table, waited more than a hour for my food, finally want to enquire was my food, i was handed it in a take away bag, told the staff i was sitting down waiting for my food, the kitchen staff handed me 2 plates and said sort it out yourself, i asked the lady why she made my food a take away she insisted it was me who said so, she proceeded to complain to other customers about me while they all ignored me, i received my food cold, the manager didnt even get the staff to apologize, he did help put the food on plates, but carnival mall owners need to do something about the rude staff. We pay for the food and such service disgusting, so sort out your cashier lindiwe and kitchen staff please.