1 reviews | Active since Aug 2018
Nan-don't
In recent months I have ordered a lunch delivery from your Sandton store twice. The first experience was terrible and today I thought best to give it another chance. Knowing that this is a busy store, I placed my order well ahead of lunch hour. Once again I was beyond disappointed by the food arriving cold 3 hours post-setting the order and it being clear that no care had been taken in the preparation of the pita that I had ordered. The chicken was tough and overcooked, the toppings and sauce were outside the pita and it was clear to me that whoever had prepared it does not care about their job. Please investigate why your customers are receiving such dismal service and the product is not up to any kind of acceptable standard. This is resulting in loss of regular customers.
Dear Maryann
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,
Dear Maryann
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,