1 reviews | Active since Aug 2017
My order was not good enough
Nando's Ormonde charges R10 delivery to deliver at my work place. I always buy from them for over R50 and never had any disappointments regarding my delivery BUT on Friday 21/10/17 I ordered a simple hot chocolate pudding to be delivered. I had a very important client over for lunch and a meeting. He didn't have an appetite for food but asked for a nice pudding from Nando's. I ordered it at 15H00, after packing up his things at 17H10 he asked me if he's business meant so little that i couldn't even order him the pudding he requested. I apologised to him looking like a fool and immediately called Nando's to ask what happened to my order. The phone was passed around to four different employees each with a different story and after I requested to speak to the manager they said they will deliver immediately and that the manager wasn't in to hear my complaint. I told them that i no longer want the order. Needless to say my client thinks I am cheap and I am only lodging my complaint now because after not ordering stock from me since then he just told me today that he is still offended that i couldn't buy him a simple dessert !!! If there is a minimum fee to be ordered before a delivery can be made let the customer know and don't charge a delivery fee then
Good Day Irshaad 'Shadi' Casoojee
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
Nando's Customer Care
Good Day Irshaad 'Shadi' Casoojee
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
Nando's Customer Care