DM
Duduzile M

1 reviews | Active since Oct 2016

05 Sept 2017, 14:43

MY ORDER WAS INCOMPLETE AND STILL WAITING FOR DELIVERY!!!!

We decided to buy the R30 promotion meal with my colleagues, We paid R240 for 8 meals. One of us went and collected only to find out there were no ROLLS!! AT ALL. And to add to the horror, we were missing one quarter chicken. We called the store immediately and they acknowledged their wrong doing but said they will deliver. Ity has been an hour and our office is not even 2km away from the mall. I AM SO APPAULLED BY THIS SERVICE!!!!! REMINDS ME WHY WE NEVER WANT TO SUPPORT NANDO'S IN THE FIRST PLACE. UTTERLY DISGUSTED.

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Replies (1)
Nando's
Nando's's reply05 Sept 2017, 20:07
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)