My Impression : Customers DON'T matter to Nando's

<p>My husband & I have been loyal customers of Nando's Banbury for a long time despite their clear lack of customer service. But it being the closest branch to us, we sort of let most of their 'episodes' slide. I've decided to tell the story here because I have sent a previous complaint to Nando's Head Office and unfortunately, they have an even less appreciation of customers complaints and suggestions!</p> <p> </p> <p>Yesterday afternoon, after being stuck in traffic for way longer than usual due to roadworks, I decided to get us Nando's for dinner. As usual, I called and placed my order telling the person taking my order that I would collect the order and she distinctly told me that my order would be ready in 10-15 minutes.</p> <p> </p> <p>After sitting in traffic, in the heat, I eventually got to Nando's (off my normal route home). Only to be told that they could not find my order. It was EVENTUALLY discovered that they had put my order out for delivery. HUH?! The counter staff really tried to assist and called a manager to explain what happen, he never apologised just told the staff, they should make a new order as he could see I didn't have the time to stand around, he then disappeared, not even waiting for the situation to be sorted.</p> <p> </p> <p>I was told to re-place my order, heavens know why they just couldn't just copy the order I had already placed. As I started repeating my order, I was told that they didn't have any chicken, WHAT !!!! I had to look around to check if I was standing in Nando's .....</p> <p>Needless to say, by this time I was highly irritated & angry.</p> <p> </p> <p>Thankfully, the driver had returned with my order while I was standing around contemplating what to do next . The counter staff then had to get the delivery fee taken off my invoice. Another 'manager' came to the counter to do what he needed to, he didn't even greet me and had a s***l that would make sour lemons scared.</p> <p>REALLY, clearly it was not in his training how to deal with customers , especially since NANDO's were at fault. I paid, took the order and left.</p> <p> </p> <p>I NEVER GOT AN APOLOGY FOR ALL THE INCONVENIENCE AND UNNECESSARY TENSION THIS INCIDENT HAD CAUSED ME. It's really sad to see that nobody cares anymore.</p> <p> </p> <p>Just a reality check : IF IT IS NOT FOR PEOPLE LIKE ME BUYING NANDO'S REALLY OVER - PRICED FOOD, THEY WOULDN'T HAVE A JOB!!!!!!</p> <p> </p> <p>Mrs Maharaj</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>