1 reviews | Active since Jan 2019
Money gone but no food
I ordered from the app at 18:40 and was supposed to have my food delivered by 19:30 and my order is late. I am calling the Sarnia Pinetown store but they are not picking up the phone. I have called the ********** 332 customer line and they are saying that they suspect the store might be closed. My question is how could the app not pick up which store is closed? Not to mention the fact that even the payment was made, the money has already been deducted off my account. Im currently without food or my money. For the past 3 occasions i am encountering problems when ordering food from Nandos. The last time i received my order after 2 and a half hours of waiting and at one point within that time being told my order was not completed at the time of ordering. I had ordered at 18:55 and received my order at 22:00
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)