1 reviews | Active since Jul 2018
Mitchells plain Promenade Nandos rude manager!!!
This is not the first terrible encounter that i had with a Nandos store manager but will surely be my darn last....!!!! On the 20 Dec 2020 i called and placed my order just after 1pm for half chicken, wedges, n sharing rice along with a vegetarian boujee bowel (plant based burger option) my partner gets to Promenade Mitchells Plain at 1.30PM and gets told to wait for 10-15minutes. I call into the call centre and gets transferred to Luvuyo in CS who does his utmost best to help me. My partner then arrives home at 2.20PM with the meal but the boujee bowel nothing vegetarian. The bowel consists of 2 thinly sliced bell pepper pieces 2 slices of halloumi, chicken, avo, n a bowel of rice. Luvuyo calls me back m transfer me to Joe the store manager at Nandos, Promenade, Mitchells Plain. The most rude and disrespectful person ever. I summarize my whole terrible experience and he tell me i need to come back to the store, i advise him im not able to and that he needs to send a driver to bring my food and i will give him back the incorrect order. He screams at me and tell me he cant do that and i need to come get it n drops the phone in my ear. That was such a disgusting and dissapointing act ever!!!! Thank you Luvuyo for calling back n forth between me n that rude human of a manager trying to sort out all of this.
Nandos Please dont let the rude managers call me back as you did last time and offer me free meal vouchers. I said no thank you to the last one and i will say to this one as well.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
. I called to ask when will my money be refunded and was told mam just wait the process out.... Do you even have a process in place??? A complaints resolution??? because to me it seems like you are playing this by ear if i dont bother you dont call back!!!
. I called to ask when will my money be refunded and was told mam just wait the process out.... Do you even have a process in place??? A complaints resolution??? because to me it seems like you are playing this by ear if i dont bother you dont call back!!!